On-Line Shop Trading Terms and Conditions.

• These terms and conditions apply to the use of our website and by placing an order you agree to be bound by the terms and conditions set out below. Nothing in these terms and conditions is intended to limit any rights that you have as a consumer under any applicable law or other statuatory rights.

Housewares. Garden Tool. & Waterfun. Departments.

• Delivery is by our nominated carrier.. Items from housewares, garden tools and marine departments will be from our warehouse stock and should therefore be delivered to you in around 2-4 working days dependant upon your geographical location. If you have not received your goods within 5 working days please e-mail or telephone us.All parcels are tracked. We monitor stock levels and it will be rare that an item is unavailable, should this be the case we will inform you and you may opt for a full refund or have the item placed on back order. Should you not be at home when the carrier delivers, they will put a card through your letterbox for you to contact them and arrange a delivery day. You may specify an alternative delivery address to your billing address if this is easier for you. All deliveries have to be signed for. Please check deliveries for damage at the time of delivery. Should there be damage you must inform us by E-Mail, fax or phone within 24 hours and we will deal with the problem for you.

Garden Machinery.

• Delivery is by several carriers depandant upon weight and volume of the goods. Most machines are deliverd under the same terms and conditions as housewares and garden tools. Garden Tractors, Ride-ons, Large Cylinder Mowers and Cement Mixers are delivered after the carrier has contacted you for a suitable delivery day. Once a day has been stated you must ensure that you have somebody at home to receive the goods. Again we would ask that items are checked for damage as no claims will be entertained at a later date. Should there be damage please inform us by E-Mail within 24 hours and we will deal with the problem for you. In the case of major damage please refuse the delivery. We monitor stock levels and it will be rare that an item is unavailable, should this be the case we will inform you and you may opt for a full refund or have the item placed on back order.

Payments.

• All goods must be paid for in full before despatch. by one of the following methods :-

On-Line

• By credit or debit card. Visa, Maestro, Switch, Solo. For security reasons after completing your order you will be transfered by a Secure Socket Layer SSL to our processing Secure-Pay-Plus site to enter payment details. The SSL encrypts all information disclosed and ensures your details are not accessible by any third parties. Payments are processed by HSBC who will make several security checks and process the monies for your order. Confirmation will be sent to you by E-Mail. You must have cookies in your browser to use this facility. Cookies are used by most web traders and are safe.
• We reserve the right to refuse any transaction which does not meet with HSBC security and fraud checking.

By Telephone.

• If you prefer not to use on-line payment you can telephone the shop with your order and card etails. Security checks will be made by HSBC and we reserve the right to refuse any transaction which does not meet with HSBC security and fraud checking.

By Post

• Alternative to the above. You can print off your order and send it by post to our shop address :-

G-W-Doling & Son. 207 Dalton Road, Barrow in Furness, Cumbria. LA14 1PH.

• Please enclose a cheque with your order ( do not send cash in the post ). Around 7 working days will be required for your cheque to clear before goods are despatched.

Guarantee.

• We select out products carefully for value and durability, however sometimes things can go wrong. If so please note the following terms :-

Right for you to Cancel Your Contract.

• You have the right to cancel your contract with us for the goods you ordered at any time up to the seventh working day from the date you receive confirmation of payment for your order.
• To cancel your contract you must notify us in writing or by E-mail at our address.
• If you have already received the goods before you cancel your your contract you must return the goods unused in their original packaging to our address, or an address specified by us at your own cost and risk.
• Once you have notified us of contract cancellation any monies debited by us from your credit or debit card will be re-credited to your account.If you have paid by cheque we will issue a company cheque to you. We must recieve the goods before credit can be issued.
• If you do not return the goods delivered to you , or do not pay the carriage costs, we shall deduct the cost of carriage from the amount credited to you. Please also see delivery notes re Garden Powered machinery.

Cancellation by G-W-Doling & Son.

• If we have an out of stock situation, or furrther supplies are not available.
• If the goods are not available for delivery to your Post Code.
• If our bankers HSBC indicate the fraudulent use of a credit or debit card.
• If your cheque does not clear the banking system.
• If we cancel your contract because of an out of stock situation , we will re-credit your account or issue a cheque. We will not offer any compensation for any disappointment or distress caused.

Errors & Ommisions.

• We are not just a web site, we are also a long established company (1871) with shop, showrooms and workshops. We care about our customers and attempt to make sure that all information on our web site is accurate. However mistakes can happen, we are all human after all. We will not be held liable for any errors or ommisions, we will correct any as quickly as we can. If you see one please let us know. If you think we are wrong and are unsure of a specification please ask and we will provide the correct answer for you.
• Photographs and illustrations are as accutate as possible to give a reasonable idea of the goods. They do not form part of the purchase contract.
• Product listings and specifications may change without notice.

Privacy.

• G-W-Doling & Son will not disclose any information to third parties except HSBC bank for payment and delivery carriers for delivery to your address.
• We will hold your name, address, e-mail and telephone number on our invoice records for reference purposes only.
• We do not sell lists of addresses to third parties. We respect your privacy.
• HSBC will have have privy to your financial information.

• We are not just a web site, we are also a long established company (1871) with shop, showrooms and workshops. We care about our customers and attempt to make sure that all information on our web site is accurate. However mistakes can happen, we are all human after all. We will not be held liable for any errors or ommisions, we will correct any as quickly as we can. If you see one please let us know. If you think we are wrong and are unsure of a specification please ask and we will provide the correct answer for you.
• Photographs and illustrations are as accurate as possible to give a reasonable idea of the goods. They do not form part of the purchase contract.
• Product listings and specifications may change without notice.

Copyright(c) G-W-Doling & Son 2005.